Customer Service

VFS - feedback & complaints

The VFS UK visa application centre aims to offer a fair and professional service to all its customers. VFS welcomes feedback, which helps them focus on where to improve the service they offer.

VFS aim to respond to complaints within 48 hours, in accordance with our service level standards.

You will need to provide the following information:-

•	The visa application centre where the application was made
•	The full name of the applicant
•	The applicant's date of birth
•	The type of application
•	The date of application
•	Any reference number(s)
•	Name of the VFS attending officer (if you know it)

You can submit your feedback to VFS in the following 3 ways:-

By post

VFS Visa Application Centre,
Regent House, 2nd Floor,
183, Rajdamri Road,
Kwaeng Lumpini,
Khet Pathumwan,
Bangkok 10330.

Email

feedback.ukth@vfshelpline.com

Online feedback form

www.vfs-uk-th.com/feedback-form.aspx